Support

Most answers are below. If not, write to us; we answer within two business days.

Purchases

I bought full access on another phone. How do I get it here?

Open the app, go to any locked feature or Settings, and tap Restore purchase. You need an internet connection and the same Apple ID or Google account you bought with. Purchases do not transfer between iOS and Android.

I was charged but nothing unlocked.

Check your connection and tap Restore purchase. If the store shows the purchase and the app still does not unlock after a restart, email us with the store receipt number. Do not send card details.

How do I get a refund?

Refunds are issued by Apple or Google, not by us. On iOS use reportaproblem.apple.com; on Android use your Google Play order history. If a refund revokes full access, everything you entered stays in the app.

I bought a scan pack but my balance did not change.

Credits are granted when the store confirms the purchase to our server, usually within seconds. Open the scan screen again or pull to refresh the balance. If it is still missing after a few minutes, email us with the receipt number and the identifier shown in Settings.

Photo scan

Why did a scan fail?

The scan needs an internet connection and a readable photo. If our server fails, the scan is not charged. Low light, reflections and very wide shots lower accuracy; one shelf per photo works best.

Do you keep my photos?

No. The photo is processed and discarded. See the privacy policy.

Your data

How do I delete everything?

Settings → Delete all my data removes your household, supplies, contacts and plan from the device. The library stays, so the app still works for reference. Uninstalling the app has the same effect on your data.

Can I back up or move my plan to another phone?

Not yet. Your data is only on the device (and in your system backup if you have one). Export and optional backups are on our list.

Content

I found an error in a guide.

Please tell us. Include the guide title and what is wrong. Each entry shows its source and review date; corrections ship in the next content update.

Is there a Portuguese version?

Yes. The app and its content library are available in English and Brazilian Portuguese; the app follows your device language, and you can change it in Settings.

Contact

Email: contact@steadyready.app. Include your device model, OS version and app version from Settings.